Heavenly Touch Home Care Services welcomes inquiries and referrals from individuals, families, healthcare professionals, case managers, social workers, discharge planners, and community organizations.

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Depending on current enrollment, contracts, eligibility, authorization, and program participation, services may be available through approved Medicaid programs, managed care organizations, community-based programs, or private-pay arrangements.

Medicaid Clients

Clients seeking Medicaid-funded services may be required to meet program eligibility requirements and receive authorization before services can begin.

Our team can assist with reviewing referral information and determining whether we are currently able to accept the requested service.

Medicaid Service Process

1. Referral Received

We receive information from the client, family member, case manager, managed care organization, or authorized referral source.

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2. Eligibility & Authorization Review

We review available documentation, service authorization, payer information, and requested services.

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3. Assessment

When required, the client's needs are reviewed through an assessment process.

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4. Service Plan

An individualized service plan is established based on authorized and approved needs.

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5. Caregiver Coordination

We coordinate caregiver availability according to the client's approved schedule.

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6. Services Begin

Services can begin once all required documentation, authorizations, assessments, and scheduling requirements have been completed.